Case studies

Are ITIL and DEVOPS contradictory per se or can they be combined?

The classic black and white debate

“They’re nothing but pirates! They must think that laws don’t apply to them. They fail to comply with any law beyond their own principles, that is if they have any in the first place. If they have a smidgen of decency, they look for loopholes to bypass the law, but usually they just shamelessly ignore it“, said the man in the black gown and white curly wig.

Upon which a surprisingly smartly dressed, mystical-looking young man replied: “Are we simply to take those wrinkled, bureaucratic pen pushers at their word? Believe that their rules are there for our own good? Marching to their tune invariably l eads to slavery and an even more fragmented society.”

Let’s imagine that the wig wearers are hard-core ITIL devotees, and the polished young gentleman a revolutionary DevOps aficionado. Instead of criticising one anot her or denying each other’s right to exist,
the key to their mutual future lies in joining forces! But can ITIL and DevOps work together? Are these principles compatible?

Upon which a surprisingly smartly dressed, mystical-looking young man replied: “Are we simply to take those wrinkled, bureaucratic pen pushers at their word? Believe that their rules are there for our own good? Marching to their tune invariably l eads to slavery and an even more fragmented society.”

Let’s imagine that the wig wearers are hard-core ITIL devotees, and the polished young gentleman a revolutionary DevOps aficionado. Instead of criticising one anot her or denying each other’s right to exist,
the key to their mutual future lies in joining forces! But can ITIL and DevOps work together? Are these principles compatible?

What happens to IT Service Management when the zombie apocalypse strikes?

Let’s take a step back and begin with the ITIL framework. The I T Service Management framework is outlined in the IT Infrastructure Library. Without citing the e ntire foundation course here, it provides a
number of IT “best practices” that create added value for the business.

Of course, we mustn’t forget that the raison d’être for IT is completely at the mercy of the business for which it provides services. Should the zombie apocalypse strike tomorrow and the world as we know it
end, millions of terabytes of AT&T data or the dizzying number of Amazon’s compute node CPU cycles will become scrap. In the event of a robot apocalypse, other theories obviously apply. However, let’s
concentrate on the first scenario.

ITIL structures IT service lifecycle best practices in 5 phases : Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement . These phases answer three key questions: Why are we providing our service? How

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