SERVICES

IBM middleware

IBM middleware

IBM PureApplication

IBM PureApplication

DevOps

DevOps

Managed Services

Managed Services

IT audit & advice

IT audit & advice

Staffing & outsourcing

Staffing & outsourcing

Support & Service desk

Support & Service desk

Support & Service desk

Support & Service desk

Full managed services or on-demand cloud and middleware support

External cloud and middleware support with that little bit extra

The FlowFactor support service is certainly no traditional IT helpdesk. Our DevOps engineers offer fully-fledged DevOps, cloud and middleware support with 1st, 2nd and 3rd line support based on ITIL best practices for PMR management. So no quick fixes, but rather proactive support that resolves and prevents recurring incidents. This enables us to create a stable and reliable IT infrastructure, increase customer satisfaction and significantly reduce the number of future support tickets.

How do we accomplish that?

  • automated alert management and monitoring for error and bug identification and logging
  • identifying common cause of known errors via rigorous root cause analysis
  • offering the choice between bug fixing or workarounds for known errors from a cost-efficiency perspective
  • fast and continuous code optimisation via continuous integration, delivery and deployment

FlowFactor support desk

+32 (0)3 451 23 74
support@flowfactor.be
https://support.flowfactor.be

What are the options?

  • on-demand support only or full outsourcing of managed services
  • daytime support during office hours only or 24/7 support
  • ITIL compliant DevOps approach from a proactive perspective
  • response time guarantees via a customised Service Level Agreement
  • CI/CD pipeline via continuous integration, delivery & deployment
  • assistance for app developers and administrators in the event of own use

Your benefits

  • professional expertise in pay per use plan
  • bilingual (NL/ENG), 24/7 support service
  • both remote support and on-site interventions
  • DevOps approach compliant with ITIL best practices
  • direct contact with IBM Lab and IBM experts
  • focus on security & GDPR compliance

Precisely what you’re looking for?

We’d be delighted to illustrate how our managed services or cloud and middleware support desk can demonstrably improve your customer satisfaction and internal IT operation.

READY FOR A NON-COMMITTAL INTRODUCTORY CONSULTATION?